Customer Success Partner (EMEA)

The role

You will serve as a strategic advisor to a portfolio of Enterprise customers. You will align CreatorIQ's platform capabilities with customer goals to drive adoption, value realization, and program success.

What you will do

• Serve as the primary strategic partner for a portfolio of customers.
• Build multi-threaded relationships across customer organizations.
• Drive platform adoption and customer success.
• Lead strategic engagements including success planning and business reviews.
• Own customer health and retention across the portfolio.
• Maintain strategic account plans.
• Partner cross-functionally with Sales, Implementation, Services, Support, and Product.
• Act as the voice of the customer internally.

Required qualifications

• 3+ years of experience in a strategic customer-facing role.
• Ability to manage toward business KPIs, retention goals, customer health, and customer advocacy metrics.
• Skilled at navigating customer organizations and building relationships across multiple levels.
• Able to use customer, adoption, and performance data to identify risk and uncover opportunities.
• Strong strategic thinker.
• Highly organized and proactive.
• Collaborative and experienced working cross-functionally.
• Comfortable with customer success and productivity tools such as Salesforce, Google Workspace, Zoom, Slack, Notion, Jira, or similar platforms.

Nice to have

• Experience within influencer marketing, an agency, brand, SaaS, or marketing technology environment.

Benefits

• Learning platform for training and tools.
• 25 days of vacation.
• Floating and company holidays.
• Wellness benefits.
• Paid parental leave.
• Comprehensive healthcare coverage including medical, dental, vision, mental health support, life insurance, and income protection.
• Royal London Pension Plan.
• Stock options as part of an equity-sharing program.
• Work from home stipend.

About the company

CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies. The company has headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw.