Customer Success Partner

New York, Remote. Posted a month ago

The role

You will serve as a strategic advisor to a portfolio of customers to help them achieve business outcomes through creator marketing programs. You will drive platform adoption, manage customer health, and build relationships with stakeholders.

What you will do

Serve as the primary strategic partner for a portfolio of customers.
Build multi-threaded relationships across customer organizations.
Drive platform adoption and customer success.
Lead strategic engagements including success planning and business reviews.
Own customer health and retention across the portfolio.
Maintain strategic account plans.
Partner cross-functionally with Sales, Implementation, Services, Support, and Product.
Act as the voice of the customer internally.

Required qualifications

3+ years of experience in a strategic customer-facing role.
Ability to manage toward business KPIs, retention goals, customer health, and customer advocacy metrics.
Skilled at navigating customer organizations and building relationships.
Able to use customer, adoption, and performance data.
Strong strategic thinker.
Highly organized and proactive.
Collaborative and experienced working cross-functionally.
Comfortable with customer success and productivity tools such as Salesforce, Google Workspace, Zoom, Slack, Notion, Jira, or similar platforms.

Nice to have

Experience within influencer marketing, an agency, brand, SaaS, or marketing technology environment.

Benefits

Learning platform for training and tools.
Surprise meal stipends.
15 days vacation.
Floating and set holidays.
Wellness allowance.
Paid parental leave.
Medical, dental, vision, life, and disability insurance.
401k (USA) plan.
Work from home stipend.

About the company

CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies. The company has headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw.