Manager, Platform Services

The role

You will lead and grow the Platform Services team by managing Platform Operations specialists across the U.S. and Europe. You will serve as a senior point of contact for enterprise customers and act as a bridge between Services and Product teams.

What you will do

• Manage, coach, and develop a team of Platform Operations specialists across the U.S. and EMEA.
• Serve as the senior U.S.-based point of contact for Platform Services customers.
• Own the quality, consistency, and timeliness of team deliveries.
• Act as the first escalation point for Platform Services issues.
• Turn recurring platform friction and customer requests into prioritized product feedback.
• Partner with Product on platform capabilities and new platform releases.
• Partner with the Director to scope Platform Services engagements.
• Turn repeat customer requests into standardized Platform Services offerings.
• Build and maintain playbooks, templates, QA checklists, and SLAs.
• Partner with Customer Success and Enablement to deliver platform adoption.

Required qualifications

• 6+ years in platform operations, professional services, implementation, or technical account management within an enterprise SaaS environment.
• At least 2 years managing people.
• Deep, hands-on platform expertise in configuring complex enterprise software, managing large datasets, and troubleshooting data integrity.
• Proven experience working directly with Product teams.
• Experience leading a distributed team across time zones.
• Strong customer-facing presence with enterprise stakeholders.
• Experience building processes, playbooks, QA standards, or standardized service offerings.
• Strong data literacy, including advanced Excel or Google Sheets skills.
• Excellent communication skills.
• Bachelor's degree or equivalent experience.

Nice to have

• Experience scoping professional services engagements.
• Direct experience with the CreatorIQ platform or comparable creator/influencer marketing, social, or marketing technology platforms.
• Experience leading data migrations, environment consolidations, or large-scale account restructures.
• Familiarity with SQL, APIs, or data tooling.
• Experience designing productized services or packages with defined scope and SLAs.
• Experience supporting global consumer brands across multiple markets.

Benefits

• Learning platform for training and tools.
• Surprise meal stipends.
• 15 days vacation.
• Floating and set holidays.
• Wellness allowance.
• Paid parental leave.
• Medical, dental, vision, life, and disability insurance.
• 401k (USA) plan.
• Work from home stipend.

About the company

CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies. The company has headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw.