Customer Success Partner (New York)

The role

You will nurture partnerships with mid-market customers to support their influencer marketing programs. You will align customer goals with platform capabilities to drive adoption and program success.

What you will do

• Serve as the primary strategic partner for mid-market customers.
• Build multi-threaded relationships with key stakeholders through consistent communication and in-person meetings.
• Drive platform adoption and usage by analyzing engagement data.
• Lead strategic business reviews, success planning sessions, and roadmap discussions.
• Collaborate with Implementation and Services teams for onboarding and education.
• Partner with Product Support to route technical questions and issues.
• Collaborate with Services Team to deliver custom data analysis.
• Maintain account plans identifying goals, risks, and expansion opportunities.
• Maintain retention ownership and partner cross-functionally to mitigate churn.
• Act as the customer's internal advocate for product feedback.

Benefits

• Learning platform for training and tools
• Surprise meal stipends
• 15 days vacation
• Floating and set holidays
• Wellness allowance
• Paid parental leave
• Medical, dental, vision, life, and disability insurance
• 401k (USA) plan
• Work from home stipend

About the company

CreatorIQ is enterprise infrastructure for creator marketing used by brands and agencies. It is powered by the Creator Graph and has headquarters in Los Angeles with global offices.