Customer Success Partner (Paris)

The role

You will serve as a strategic advisor to a portfolio of enterprise customers to help them achieve business outcomes through creator marketing programs. You will drive platform adoption, manage customer health, and build relationships with stakeholders.

What you will do

• Serve as the primary strategic partner for a portfolio of complex enterprise customers.
• Bring creator and influencer marketing expertise to customer conversations.
• Build multi-threaded relationships across customer organizations.
• Drive platform adoption and customer success.
• Lead strategic engagements including success planning and business reviews.
• Own customer health and retention across the portfolio.
• Maintain strategic account plans.
• Identify opportunities to deepen customer adoption and expand value.
• Partner cross-functionally with Sales, Implementation, Services, Support, and Product.
• Act as the voice of the customer internally.

Required qualifications

• Deep knowledge of creator and influencer marketing.
• Professional experience working directly with creator programs, platforms, campaigns, or strategies.
• 3+ years of experience in a strategic, enterprise customer-facing role within creator/influencer marketing, marketing technology, a relevant brand, agency, or SaaS environment.
• Experience supporting complex enterprise brands and accounts.
• Ability to manage toward business KPIs, retention goals, customer health, and customer advocacy metrics.
• Experience identifying customer risk and contributing to retention, renewal, and growth strategies.
• Ability to build relationships from daily users to executive stakeholders.
• Ability to lead strategic customer conversations.
• Ability to translate customer goals into actionable strategies.
• Ability to use customer, adoption, and performance data.
• Fluent French.
• Strong professional English communication skills.

Nice to have

• Beauty, cosmetics, skincare, fashion, or luxury experience
• Additional European languages

Benefits

• 25 days vacation
• Floating and set holidays
• Wellness allowance
• Paid parental leave
• Stock options as part of an equity-sharing program
• Healthcare coverage including mental health, physical therapies, dental, vision, and cancer coverage
• Stipends for wellness, cell phone and internet, home office setup, mental wellness, and professional development
• Occasional company-funded meal opportunities

About the company

CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies. The company has headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw.