Product Operations Manager

USA Remote (Pacific Time Zone Preferred). Posted 10 days ago

The role

You will build and run the operating system for the product and engineering team. This includes owning product metrics, quarterly planning, 6-week release cycles, and customer feedback flows.

What you will do

Own the product metrics operating system including taxonomy, dashboards, and reporting cadence
Partner with product managers to choose metrics connecting roadmap to outcomes
Run quarterly planning and 6-week release cadence
Lead sizing with product teams to show engineering capacity and expected outcomes
Own the release calendar and run the countdown from readiness reviews to post-launch checks
Collect go/no-go sign-offs from QA, Product, UX and Engineering
Build a ticket intake process to feed planning and product health metrics
Build dashboards for delivery progress, release readiness, service levels, and feature adoption
Publish product metrics reviews for leadership
Work with product managers on release notes for Customer Success and Support

Required qualifications

4+ years in product operations, technical program management or engineering program management at a software company
Experience running agile release cycles for an engineering team of 10 to 40 people
Expert in Jira and Confluence, comfortable with dashboards and light automation
Technical enough to follow architecture discussions and challenge an estimate
Calm under pressure and direct about risk
Experience building process from scratch at a startup without making it heavy

Nice to have

B2B SaaS experience with enterprise customers and SLAs
Experience with QA and release automation
Background in compliance, security or GRC software
Experience using AI tools to automate reporting and operations work
SF bay area preferred

Benefits

Competitive Salary and Equity
Health, dental, and vision coverage
Ergonomic benefit to cover equipment costs
Cover the cost of co-working spaces like WeWork and in-person meetups
Unlimited PTO
Up to 12 weeks of paid parental leave
401(k) plan for employees (US only)

About the company

The Credo AI Governance Platform operates as the trust layer for global enterprises focused on transforming their organizations with AI. It is powered by a knowledge graph that is updated by agents, enriched with global regulatory intelligence and curated business context.