Head of Operations

The role

The Head of Operations owns everything from product deployment and site setup to 24/7 asset maintenance. You will lead a multi-disciplinary team and build the commissioning program, crew model, and service organization.

What you will do

• Run 24/7 coverage for deployed assets including mission control and on-call rotations
• Build preventative and corrective maintenance programs and incident review practices
• Establish a network operations center for remote diagnosis and resolution
• Ensure contractual performance requirements and asset availability standards are met
• Hold end-to-end accountability for field execution including mobilization, setup, and commissioning
• Build and own the commissioning program
• Serve as the operational voice in engineering design and commissioning planning
• Foster a culture of safety and ensure compliance with regulatory requirements
• Own OEM and supplier relationships and manage warranty claim strategy
• Build, mentor, and develop a high-performing multi-disciplinary team

Required qualifications

• Bachelor’s degree in Electrical Engineering, Power Systems, or a related technical field, or equivalent practical experience
• 10+ years in field operations, commissioning, or service within energy storage, distributed generation, critical power, or a comparable field-deployed power business
• 5+ years leading teams
• Experience running a 24/7 field service or fleet operation against uptime or response-time commitments
• Deep hands-on electrical competence in switchgear, inverters, power conversion systems, transformers, and controls
• Experience building and running a commissioning program from scratch
• Experience owning an operations budget and shaping service agreements, LTSAs, or warranties
• Based in or willing to relocate to Southern California
• Willingness to travel to customer sites in North America

Nice to have

• Experience with mobile, temporary, or rental power fleets in addition to permanently sited assets
• Utility coordination and interconnection of behind-the-meter assets
• Commercial and industrial customer environments: manufacturing, EV charging, and critical infrastructure and data centers
• Experience in a startup or early-stage environment, including building functions that did not previously exist

Benefits

• Equity ownership through stock options
• Comprehensive health coverage (medical, dental, and vision) through an HRA with a generous allowance
• Retirement savings plan
• Unlimited paid time off

About the company

Critical Loop is shaping the next generation of energy systems by building the integrated edge grid of the future. They specialize in advanced energy management and battery control systems.