Operations Lead

The role

You will own mission-critical workflows that blend human and machine to deliver legal work. You will design and implement operational processes and partner with product and engineering to deploy internal tools.

What you will do

• Own mission-critical workflows that blend human and machine to deliver legal work faster and better than ever before
• Design and implement new operational processes across legal delivery, quality control, training, and client success
• Partner with product and engineering to prototype and deploy internal tools
• Define and operationalize Crosby's evolving playbooks, training systems, and incentives

Required qualifications

• 2–5 years of experience in operations, consulting, finance, or a similarly analytical and high pressure, execution-focused environment
• Deep curiosity about how things work
• Proven ability to own complex systems or projects end-to-end, especially in ambiguous or high-stakes settings
• Excitement about working in-person with a team that values precision, pace, and constant reinvention

Nice to have

• Former founders
• An interest in law or legal services

Benefits

• Unlimited PTO
• Lunch & dinner in the office every day
• Medical insurance (multiple plan options through Anthem & Cigna)
• HSA or FSA, depending on your plan choice
• Dental insurance
• Vision insurance
• One Medical membership
• 401(k) match
• In-office desk setup stipend

Before you apply

• Background checks for applicants will be administered in accordance with applicable law

About the company

Crosby is the first AI-native law firm, helping ambitious companies sign commercial contracts faster. The firm combines human expertise with proprietary tools and human-in-the-loop workflows.