Technical Support Engineering Manager, Singapore, Australia, New Zealand, Indonesia

The role

You will lead a team of Technical Support Engineers in APAC to deliver support experiences to SpaceXSI users. You will guide the team in solving complex technical challenges and building internal automations to optimize support processes.

What you will do

• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development
• Serve as the escalation point for complex or urgent customer issues
• Collaborate with engineering to drive resolution
• Set and monitor team goals, metrics, and processes
• Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities
• Drive operational excellence by improving workflows, building automations, and streamlining tooling
• Champion documentation and knowledge sharing

Required qualifications

• Experience as a Technical Support Engineer or in a hands-on technical support role
• Experience managing or leading a technical support team in a SaaS or developer-focused company

Nice to have

• Strong debugging and problem-solving skills, with a deep understanding of software development workflows
• Familiarity with IDEs, LLMs, and AI-powered developer tools
• Excellent communication skills with the ability to coach teams and engage with senior external stakeholders
• Self-starter with curiosity, creativity, and a bias for action

About the company

SpaceXSI is building Super Intelligence to help humanity understand the universe. The teams are building the full Super Intelligence stack, from Colossus supercomputers to Grok models and applications.