Solutions Strategy & Operations Manager

The role

You will build the operating system for Customer Success and Solutions teams. You will support Solutions Architect, Field Engineering, and Forward Deployed Engineering functions by building systems, models, and processes.

What you will do

• Establish key metrics and compensation models
• Evaluate performance of the business, drivers, and trends
• Build, refine, and optimize headcount and capacity models
• Build segmentation and coverage models
• Build and operationalize frameworks such as health signals and customer maturity models
• Build and operationalize dashboards that surface KPIs and insights
• Build an end-to-end operating cadence for the leadership team
• Serve as a trusted advisor to the leadership team
• Partner with RevOps, Go to Market, and Finance to bring concepts to life
• Incorporate a global mindset into global plans

Required qualifications

• Experience in Sales or Customer Strategy and Operations
• Must be able to work in person at the San Francisco, New York, or Austin office

Nice to have

• Experience with pre-sales (e.g. sales engineering), direct sales, and technical services teams
• Builder mindset: comfort building from the ground up and flexing between launch-and-iterate and going deep
• Analytical and modeling skills, with an operations eye for foundations such as capacity modeling, staffing, planning, and process
• Stakeholder and project management skills
• Consulting, finance, and/or data science background, or customer-facing experience
• Experience in Business Operations, Sales or Services strategy & ops, or company strategy such as localization and pricing
• Experience with consumption-based pricing and with customer frameworks such as health scores and maturity models

Benefits

• Equity
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short & long-term disability insurance
• Life insurance
• Various other discounts and perks

About the company

SpaceXSI is building Super Intelligence to help humanity understand the universe. They are building the full Super Intelligence stack including Colossus supercomputers, Grok models, and a suite of applications.