COO/VP Operations, Member Firm

The role

The Chief Operating Officer is an executive leader responsible for building the firm of the future. This person will combine professional services operations with process engineering, data/AI enablement, and modern technology to improve client experience, margin, and scalability.

What you will do

• Own firmwide operations across offices and functions
• Establish an operating cadence including weekly metrics and monthly business reviews
• Define and manage KPIs such as capacity utilization and cycle time
• Map and redesign end-to-end workflows
• Build a lean/process-improvement capability inside the firm
• Standardize SOPs, templates, and controls
• Partner with leadership to define a practical tech roadmap
• Lead change management for technology adoption
• Establish governance for AI use
• Align cross-functional teams around shared outcomes

Required qualifications

• 12+ years of operational leadership in professional services (accounting, consulting, legal, or adjacent)
• Responsibility for multi-team execution
• Proven track record leading technology-enabled transformation
• Ability to operate at both executive altitude and in the details
• Demonstrated ability to lead change in partner-led or matrixed environments
• Excellent communication, facilitation, and conflict navigation skills
• High judgment around risk, quality, and compliance in regulated professional services

Nice to have

• Lean/Six Sigma or equivalent experience
• Experience in PE-backed platforms, roll-ups, or multi-site professional services organizations
• Experience building a delivery model that uses shared services / global delivery effectively
• CPA, MBA, or other relevant credential

Benefits

• Health, Dental, and Vision Insurance
• Options for fully paid employee only coverage for health and dental
• Company-Paid Life and Long-Term & Short-Term Disability Insurance
• Ancillary Benefits such as supplemental life insurance, critical illness, and accident insurance
• Classic Safe Harbor 401(k) Plan with employer contributions
• Access to Becker and LinkedIn Learning

About the company

Current partners with leading accounting firms across the United States through a shared platform that supports growth while preserving local identities. The company invests in professional development and shapes the future of accounting.