Customer Business Analyst

The role

You will work within the client delivery team to drive outcomes at the intersection of AI and insurance. You will translate client business needs into requirements and design AI-driven workflows.

What you will do

• Contribute to sprint planning, backlog refinement, and risk identification
• Lead client discovery workshops and identify value opportunities
• Translate client business needs into requirements, user stories, and process designs
• Identify data inputs, system integration touchpoints, and exception scenarios
• Manage analytical reporting of product performance using tools like Thoughtspot
• Design and optimise AI-driven workflows and prompt strategies
• Improve BA practice efficiency through AI automation
• Ensure solution quality through test strategy, acceptance criteria, UAT leadership, and AI output validation
• Collaborate within agile delivery teams to manage priorities, risks, and dependencies
• Monitor live solutions and enhance performance through iteration

Required qualifications

• Proven Business Analysis experience
• Meaningful exposure to the insurance sector (underwriting, claims, policy administration, or distribution)
• Proven ability to run client-facing workshops and influence senior stakeholders
• Practical, hands-on experience with AI tools including prompt engineering and building AI-assisted workflows
• Clear understanding of LLM behaviour and limitations
• High standard of written and verbal communication

Nice to have

• Fluency in English and the ability to write and speak multiple languages

Benefits

• Competitive salary
• Flexible working and remote options
• Professional development budget & conference access
• Annual company retreats

About the company

Cytora, now an Applied Systems company, has an AI-powered platform that reshapes how insurers and brokers connect, decide, and grow. They aim to transform the industry through AI-powered solutions.