Solutions and Implementation Engineer

The role

You will own technical customer implementations from kick-off to go-live. You will design integrations, advise customers on API patterns, and act as a technical link between Product and Customer Success.

What you will do

• Drive customer implementations from API integration to production go-live.
• Run technical discovery on customer tech stacks and architecture.
• Recommend integration patterns and produce Miro workflows and implementation playbooks.
• Guide customers on API integration patterns, webhook strategies, and schema design.
• Partner with Customer Success, Sales, Solutions Consultants, and Product.
• Educate customers on how the AI works.
• File bug reports, open feature requests, and test beta features.
• Diagnose complex issues using logs and monitoring.
• Test new features and teach the team and customers about them.

Required qualifications

• 3-5+ years in a technical, customer-facing role (Solutions Engineer, Solution Architect, Customer Engineer, Implementation Engineer, or similar).
• Deep comfort with REST APIs, Swagger/OpenAPI specs, and tools like Postman.
• Ability to read and write Python scripts against APIs.
• Interest in AI and ability to explain how LLM-powered products work.
• Experience advising customers on integration architecture.
• Ability to communicate with developers, architects, and business stakeholders.
• Ability to troubleshoot using logs and traces.
• Proactive and comfortable in occasional ambiguity.
• Experience implementing production-ready integrations for SaaS B2B enterprise customers.
• Fluency with Git/GitHub.
• Comfort with observability tools like Datadog.
• Familiarity with user-management platforms like Auth0.

Nice to have

• Insurance or InsurTech experience.
• Hands-on experience configuring, testing, or evaluating AI / Generative AI products.
• Experience reviewing SoWs or supporting technical scoping alongside Sales.
• Familiarity with underwriting workflows, insurance schemas, or broker/carrier operations.

Benefits

• Competitive salary
• Flexible working and remote options
• Professional development budget and conference access
• Annual company retreats
• A mission-driven culture that puts people first

Before you apply

• Must be based in Central US.
• Must be currently based in the US and have full rights to work.
• No visa sponsorship is offered at this stage.

About the company

Cytora, now part of Applied Systems, uses an AI-powered platform to transform how insurers and brokers connect, operate, and grow.