Delivery Manager

The role

You will manage client delivery and team flow within the Delivery/Customer Success team. You will oversee internal delivery processes, lead planning, and manage a business analyst and a Customer Engineer.

What you will do

• Ensure team follows internal delivery best practices
• Communicate across technical and non-technical boundaries
• Optimize team flow and build agile capabilities
• Lead continual planning processes including post-launch support
• Identify and rectify issues in team dynamics
• Work with Customer Success and Product Lead for continuous improvement
• Manage a business analyst and a Customer Engineer
• Build relationships with internal and external key stakeholders

Required qualifications

• Proven experience in Agile project management
• Excellent problem-solving and critical-thinking skills
• Track record of managing multiple projects simultaneously
• Effective collaboration with stakeholders at all levels
• Strong understanding of technology and its applications, especially in AI/Data Science products
• Continuous learning mindset in Agile practices
• Adaptability to a fast-paced and evolving work environment

Nice to have

• Remote working experience
• Agile Certification: CSM, TKP, KMP, or KCP
• Industry experience: Distributed teams, AI/Data Science products
• Insurance Industry Knowledge

Benefits

• Private medical insurance, including dental and vision
• Holiday and vacation time
• Health and wellness days
• A day off for your birthday

Before you apply

• Employment is contingent on successful completion of the background checks and verification steps

About the company

Cytora, part of Applied, is the connective intelligence transforming how insurance works. They build technology that turns complex decisions and workflows into faster, clearer action across the insurance lifecycle.