Technical Account Manager

The role

You will act as the technical owner for assigned accounts, managing architecture, deployment, and integrations. You will serve as a technical advisor to Security and IT teams and coordinate between customers and internal product and engineering organizations.

What you will do

• Own the technical relationship and end-to-end knowledge of customer architecture and deployment
• Partner with customers through onboarding, rollout, and agent deployment strategy
• Build and maintain relationships with stakeholders across the book of business
• Run regular check-ins and business reviews covering technical health and adoption
• Monitor account health, agent coverage, and usage patterns
• Create and drive technical success plans
• Guide customers through upgrades and environment changes
• Advise customers on integrations with SIEM, SOAR, and UEBA
• Analyze, troubleshoot, escalate and resolve complex technical issues
• Coordinate customer feedback and feature requests to Product Management and Development

Required qualifications

• 3+ years of hands-on EDR/DLP endpoint experience
• Expertise with DLP, Insider Threat, and CASB solutions
• 3+ years in a Technical Account Management, Solutions/Sales Engineering, Professional Services, Technical Support, or similar customer-facing technical role
• Experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies
• Experience resolving escalated technical customer issues and working with engineering teams
• Strong organizational and planning skills
• Excellent verbal and written communication skills (English)
• Practical knowledge of networking, security products, and enterprise network infrastructure
• Deep knowledge of Windows, macOS, and Linux, including SCCM, GPO, Intune, registry configuration, PowerShell scripting, MDM, application management, and basic terminal skills
• Software debugging skills: reading and searching logs (Windows, macOS, Linux, and Google Kubernetes Engine), running diagnostic scripts, and process management
• Knowledge of system software design (services, drivers, agents)
• Based in EST timezone

Nice to have

• Familiarity with adjacent technologies that Cyberhaven integrates with (SIEM, SOAR, UEBA)
• Prior experience as a TAM or in a similar proactive, account-owning role at a security or SaaS company
• Background in L2/L3 or Escalation Engineering for EDR or DLP tools

About the company

Cyberhaven is building Data Security for the Agentic Enterprise. The team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, and Google.