Professional Services Engineer

The role

You will implement and configure Cyberhaven's solution within client environments. You will diagnose technical issues, provide training, and act as a strategic advisor to ensure clients maximize product value.

What you will do

• Take charge of implementation and configuration processes.
• Collaborate with clients to understand technical requirements and create customized solutions.
• Utilize log file analysis and debugging to identify and resolve complex technical problems.
• Work with cross-functional teams to deliver solutions adhering to timelines.
• Deliver technical training to end users.
• Serve as a trusted advisor offering strategic guidance and best practices.
• Conduct progress updates, status meetings, and post-implementation reviews.
• Escalate and resolve technical issues with development and support teams.
• Stay up to date with industry trends and product advancements.

Required qualifications

• 3+ years of Solutions Engineer, Delivery Manager, or Professional Services with Endpoint Security experience in the Cybersecurity and DLP Space
• Understanding of data classification methodologies and techniques
• Ability to manage and deliver against strict timelines
• Hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies
• Software debugging skills
• Knowledge of web technologies, APIs, and data integration techniques
• Solid understanding of system architecture, network protocols, and Google Cloud Platform
• Practical knowledge of the MacOS ecosystem
• Practical knowledge of the Windows ecosystem
• Excellent written and verbal communication skills
• Knowledge of system software design (services, drivers, agents)
• Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role

Nice to have

• Experience in a Professional Services or Consulting role, specifically with endpoint security products
• Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint
• Experience with AI Agent use and creation (Claude Code, Glean, Monday etc)

About the company

Cyberhaven is building Data Security for the Agentic Enterprise. The team is backed by $250M from investors like Khosla and Redpoint.