Customer Success Executive

London. Posted 15 days ago

The role

This role spans customer success, account management, technical support and warm sales. You will help businesses get the most from AI technology.

Welcome new customers and guide them through setup
Proactively check in with customers and build strong relationships
Act as the first point of contact for questions, troubleshooting and general support
Identify opportunities to upgrade existing customers and follow up with trial users
Monitor customer activity to spot potential issues and engage customers
Speak regularly with customers to understand feedback
Work closely with the product team to help shape the future of Cyberstaff
Look for ways to improve the customer journey and simplify processes

Confident, friendly communicator who enjoys speaking to people, particularly on the phone
Proactive problem-solver who takes ownership
Commercially minded individual comfortable identifying sales opportunities
Organised, adaptable and comfortable juggling different responsibilities
An interest in AI, technology and being part of a fast-growing startup

Cyberstaff is building the AI layer that autonomously runs businesses. It is led by technical founder Kai Feller.