Vice President, Strategic Account Management

The role

The Vice President, Strategic Account Management is a strategic commercial leader responsible for strengthening and growing high-value partnerships across the provider network. This person will lead a team of approximately 10 account managers to drive revenue growth, move-in conversion, and network retention.

What you will do

• Drive revenue growth and move-in conversion through account strategies.
• Own retention of the existing provider network.
• Monitor network size, coverage, and provider performance.
• Align provider behaviors with the service model.
• Partner with senior living operators to improve performance on referrals.
• Drive complete and accurate community information across the network.
• Own provider NPS for the network.
• Lead executive-level business reviews.
• Act as the voice of the provider within the company.
• Lead, coach, and develop a team of account managers.

Required qualifications

• Bachelor’s degree from an accredited institution.
• Minimum of 10 years of progressive experience in sales, strategic account management, or a combination of both.
• Minimum of 5 years of proven sales and/or account management leadership experience.
• Experience managing complex, high-value customer relationships and engaging with C-suite, divisional, and regional executives.
• Ability to build executive-level partnerships and influence senior stakeholders.
• Experience developing and executing account management or sales strategies.
• Strong commercial acumen, strategic thinking, and analytical capabilities.
• Experience managing teams through data.
• Experience improving a customer satisfaction or loyalty metric such as NPS.
• Exceptional executive communication, relationship-building, negotiation, and presentation skills.
• Ability to work collaboratively across functions and influence without direct authority.
• Ability to navigate ambiguity and solve complex business challenges.

Nice to have

• Direct experience within the senior living or senior care industry.
• Established relationships with senior living industry executives and decision-makers.
• Experience leading account management teams responsible for large, complex, multi-location or enterprise-level customer portfolios.
• Previous experience in both direct sales and strategic account management.
• Experience in a two-sided marketplace, referral, or lead-generation business.
• Familiarity with senior living sales and operating metrics.

Benefits

• 401(k) plus match
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off

About the company

A Place for Mom is a platform guiding families through the aging journey by connecting caregivers to providers from a network of 15,000+ senior living communities and home care agencies.