A Place For Mom

Senior Account Manager

Remote-US. Posted 16 days ago

The role

You will own the success of a portfolio of senior living community partners. You will manage performance against OKRs including revenue retention, growth, and move-in acceleration through strategic relationship management and performance coaching.

What you will do

  • Own partner success across a designated book of business
  • Build strong relationships with senior living operators and stakeholders
  • Deliver regular business reviews and performance analyses
  • Drive move-in growth by identifying and addressing performance gaps
  • Collaborate with internal teams to align strategies
  • Present data-driven insights and customized recommendations to partners
  • Ensure account health by maintaining records in PartnerCentral, Salesforce, and internal tools
  • Manage collections and minimize aging with finance and billing teams

Required qualifications

  • 5+ years of experience in enterprise account management, B2B sales, or customer success
  • Demonstrated ownership of ongoing relationships with VP- and C-suite stakeholders
  • Ability to drive business outcomes through strategic relationship management and performance accountability
  • Strong understanding of OKRs, KPIs, and aligning partner performance to business goals
  • Success in influencing customer behavior and driving program adoption
  • Excellent communication and presentation skills
  • Proficiency in CRM platforms
  • Comfort with interpreting and acting on performance data
  • Highly organized and self-motivated with strong project management skills and attention to detail
  • Collaborative mindset to navigate and align cross-functional teams

Nice to have

  • Experience in senior living, healthcare, hospitality, or SaaS

Benefits

  • 401(k) plus match
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off

About the company

A Place for Mom is a platform guiding families through the aging journey by connecting caregivers to senior living communities and home care agencies. The company is mission-driven and has helped millions of families since 2000.