Staff Product Designer, Family Experience

The role

You will own end-to-end product design for Consumer Experience. You will translate complex senior care decisions into intuitive workflows and partner with cross-functional teams to shape consumer journeys.

What you will do

• Own end-to-end product design for Consumer workstreams
• Translate senior care decisions into intuitive workflows
• Partner with Product, Engineering, Research, Marketing, Analytics, Operations, Sales, and business leaders
• Use research, analytics, and data to guide design decisions
• Communicate design rationale to product teams and senior leaders
• Apply and extend shared APFM patterns
• Mentor and raise the bar for other designers through critique
• Use AI-assisted workflows and prototypes to make ideas tangible
• Experiment with AI tools to improve design speed and quality

Required qualifications

• 7+ years of product design experience on complex consumer web, marketplace, healthcare, search, lead-generation, ecommerce, SaaS, CRM, internal-tool, or operations-facing products
• Strong portfolio showing end-to-end ownership from ambiguous problem framing through shipped product
• Excellent interaction design, systems thinking, information architecture, UX writing judgment, and product judgment
• Demonstrated curiosity and hands-on experimentation with AI tools in the design or product development process
• Ability to explain how you used evidence, tools, prototypes, constraints, and judgment to make decisions
• Experience working in fast-moving, ambiguous environments
• Strong Figma skills
• Ability to communicate design intent through flows, prototypes, specs, and design storytelling
• Comfort partnering with Product Managers, Engineers, Researchers, Marketing, Analytics, operational stakeholders, Sales, and senior leaders

Nice to have

• Passion projects, prototypes, AI-assisted experiments, or side projects

Benefits

• 401(k) plus match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid Time Off

Before you apply

• Include a portfolio that shows product judgment, craft, and decision-making

About the company

A Place for Mom is a platform guiding families through the aging journey by connecting caregivers to vetted providers. The company has helped millions of families find care since 2000.