Account Manager

The role

The Account Manager (Care Transformation) builds long-term partnerships to drive change for providers, patients, and administrators. You will own accounts from enterprise signature to manage renewals, expansions, and commercial outcomes.

What you will do

• Own the commercial trajectory of assigned accounts.
• Protect and grow revenue through renewals and expansions.
• Drive adoption, utilization, and executive engagement from day one of account handoff.
• Build high-trust partnerships with clinical, operational, financial, and IT leaders.
• Generate demand for new products and care settings.
• Shape and deliver clear ROI narratives and executive readouts.
• Set account strategy and maintain a scorecard for partnership strength.
• Capture repeatable playbooks and account frameworks.

Required qualifications

• 8+ years of experience in strategic account management, healthcare transformation, health tech implementation, or healthcare management consulting.
• Experience working closely with provider organizations and navigating complex health systems.
• Direct ownership of commercial outcomes including renewals, expansions, pricing, packaging, and contract negotiation.
• Proven track record of managing and expanding enterprise partnerships.
• Ability to switch fluently between clinical, operational, and financial language.
• Ability to operate independently in high-ambiguity environments.

Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents
• 401(k) with a company match of up to 3% of base salary
• Remote-friendly culture
• Full equipment provisioning
• Parental leave
• Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings with travel, lodging and meals covered
• Flexible time off with no annual cap
• Company-wide holidays
• Annual holiday shutdown from December 24–January 1

About the company

Ambience builds an AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems. The company provides real-time coding-aware documentation and clinical workflow support across North America.