Technical Account Manager

The role

Technical Account Managers own the customer success journey from signed contract through full operational adoption. You will guide customers through deployment, onboarding, and training while acting as a bridge between the AI platform and customer teams.

What you will do

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
• Lead customers through deployment, onboarding, testing, training, and operational rollout
• Partner with customer stakeholders across security, IT, operations, and leadership teams
• Develop deep proficiency in the Ambient.ai platform
• Navigate technical and operational complexity
• Build trusted relationships with users and executive stakeholders
• Capture customer feedback and field insights
• Identify opportunities to deepen customer impact and expand the partnership

Required qualifications

• 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise techn
• Experience managing multi-stakeholder programs or implementations in enterprise environments
• Ability to learn sophisticated, configurable technology
• Customer-facing style that combines structure, urgency, and relationship-building
• Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
• Excellent written and verbal communication skills
• High degree of ownership, adaptability, and follow-through
• Working knowledge of TCP/IP and core networking concepts
• Basic firewall and network troubleshooting experience
• Familiarity with REST APIs
• Comfort using AI tools such as Claude Code and ChatGPT/GPTs to automate workflows

Nice to have

• Experience in enterprise SaaS, security technology, or other operationally complex environments
• Experience in consulting, transformation, or other roles that required structured problem-solving and executive communication

Benefits

• Stock options for regular Full-time employees
• Medical
• Dental
• Vision
• Life
• EAP
• Legal Services
• 401k plan
• Flexible time off
• Winter Break
• Latest tech and swag

About the company

Ambient.ai is the category creator and leader in Agentic Physical Security. Founded in 2017, the company uses a reasoning Vision-Language Model to unify monitoring, access control, threat assessment, response, and investigations.