Customer Support Specialist

The role

As a Customer Support Specialist, you will act as a connection between AMBOSS and its users. You will support users via email, phone, live chat, WhatsApp, and social media to improve their experience with the platform.

What you will do

• Support users by answering inquiries via email, phone, live chat, WhatsApp, and social media
• Advise users on how to best use AMBOSS
• Stay updated on product changes and learn product features quickly
• Collaborate with the team to improve the product, customer experience, and internal processes
• Record customer feedback and update internal databases to identify trends
• Support process improvements, growth, and marketing projects

Required qualifications

• Native level German language skills
• Good English language skills
• Very strong written and verbal communication skills
• Ability to break down complex matters precisely and target-group appropriately
• Excellent problem-solving skills
• Patience with complex or sensitive cases
• Familiarity with various types of software and digital tools

Nice to have

• Experience in customer support
• Experience in the healthcare sector

Benefits

• 30 paid vacation days
• One AMBOSS holiday
• A personal Purpose Day
• Daily healthy breakfast and lunch in the Berlin office
• AMBOSS Kita
• Urban Sports Club - M-Plan
• Fitbit Versa 3
• Deutschland-Ticket

About the company

AMBOSS aims to empower all medical professionals to provide the best possible care. The company provides a platform for doctors and students worldwide.