Customer Success - Access Operations Specialist

The role

You will support institutional customers and the Sales team by managing license and trial launches. You will consult on access methods, manage complex technical set-ups, and analyze customer adoption patterns.

What you will do

• Manage and prioritize requests from the B2B Sales Team and institutional administrators.
• Consult internal Sales stakeholders and institutional customers on the best access method for AMBOSS.
• Set up agreed access methods by following technical implementation details with IT teams.
• Own project management for complex access set-ups like single sign-on.
• Conduct in-depth analysis of customer adoption patterns to provide actionable insights.
• Work with Engineering, Data, Sales, and Marketing to tackle customer challenges and improve support.

Required qualifications

• Outstanding communicator in writing and verbally.
• Pragmatic and action-oriented.
• Decisive.
• Able to build rapport with stakeholders across different countries and seniority levels.
• Project management mindset.
• Analytical mindset with an affinity for numbers.
• Eye for efficiency.

Nice to have

• Previous experience in customer success or customer support (1-2y or an internship)
• Degree in Business Administration, Marketing, Management or a relevant field

Benefits

• 30 paid vacation days
• AMBOSS holiday
• Personal purpose day
• Daily healthy breakfast & lunch by in-house chef in Berlin HQ
• AMBOSS daycare
• Work remotely from other office spaces in Cologne, Sardinia, Cape Town
• Urban Sports Club – M plan
• Fitbit Versa 3
• Deutschland Ticket

About the company

AMBOSS is the copilot for medical professionals, providing a learning and clinical decision support tool. The company has over 600 employees and is active in over 180 countries.