Order Management Coordinator

The role

The Order Management Coordinator monitors, reconciles, and processes incoming purchase orders. This role ensures accurate data entry into Salesforce and communicates order information across departments.

What you will do

• Validate and process all new and renewal customer orders
• Maintain accurate order data in Salesforce and ensure consistency with the Finance database
• Reconcile incoming orders against price quotes, customer credits, contracts, checks, authorization forms and credit card orders
• Ensure quality of all completed orders by resolving any issues or discrepancies
• Partner with the Sales Team to reconcile inconsistencies with purchase orders
• Announce daily summary of closed, new, and renewal sales revenue to the company
• Monitor daily reports and individual queues to identify escalation needs
• Ensure customers are provided with all requested documentation
• Keep current with Amplify products, services and pricing
• Collaborate with other Order Management Coordinators to identify and share best practices

Required qualifications

• Bachelor’s Degree or equivalent experience
• Data entry experience
• Customer service experience
• Adept in the use of Microsoft Office and Google Suite products, particularly Excel or Sheets
• Comfortable meeting to set daily and weekly performance metrics

Nice to have

• Highly motivated with precise attention to detail
• Proactive problem solving
• Experience in a fast-paced, high-growth, corporate environment
• Salesforce experience
• Demonstrated communication and presentation skills
• Finance or business background a plus
• 1+ years of experience with order processing

Before you apply

• A background check will be required
• You may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting

About the company

Amplify helps teachers bring delight and rigor to students every day. They serve more than 18 million students and teachers across all 50 states and on six continents.