Summer 2027: IT Services Intern

The role

The IT Services Intern will support and maintain technology infrastructure for educational products. This role involves help desk ticket management, troubleshooting, and assisting with device provisioning and user account management.

What you will do

• Support day-to-day IT service delivery including help desk ticket management and troubleshooting
• Identify recurring technical issues and service gaps to improve IT processes
• Partner with cross-functional teams for device provisioning and software deployment
• Assist with user account management and onboarding/offboarding workflows
• Contribute to IT documentation, knowledge base articles, and standard operating procedures
• Track and manage IT assets, inventory records, and service requests

Required qualifications

• Current enrollment in an undergraduate degree program, returning to school in Fall 2027
• Full-time availability from June 7, 2027, through August 13, 2027
• Strong written and verbal communication skills
• Ability to synthesize information, identify themes, and communicate insights clearly
• Knowledge of and interest in the K–12 education technology field

Nice to have

• Working knowledge of IT service management (ITSM) platforms such as ServiceNow, Jira Service Management, or Zendesk
• Exposure to operating systems including Windows, macOS, and Linux environments
• Background in IT support, help desk operations, or technical troubleshooting
• Interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations
• Excellent interpersonal and collaboration skills
• Comfort with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms

Benefits

• Direct exposure to IT service management tools, platforms, and best practices
• Real-world IT challenges
• Collaboration with IT, Engineering, Security, and Operations teams
• Mentorship from industry professionals
• Exposure to IT Support, Systems Administration, Cloud Services, Cybersecurity, and IT Operations
• Hands-on training in a fast-paced, agile environment

Before you apply

• Must be authorized to work in the US
• Must reside in the US for the internship's duration
• A background check will be required
• May be required to provide additional documentation such as proof of vaccination or undergo enhanced background screening

About the company

Amplify helps teachers bring delight and rigor to students through K–12 literacy, math, and science products. The company serves more than 18 million students and teachers across all 50 states and on six continents.