Summer 2027: Customer Experience Intern

The role

This intern will support customer and user research initiatives to help improve the user experience. The role involves gathering feedback, identifying customer needs, and partnering with cross-functional teams.

What you will do

• Support customer and user research initiatives by gathering, organizing, and synthesizing feedback
• Help identify customer needs, pain points, and opportunities to improve the user experience
• Partner with cross-functional teams to document customer insights and inform product and service improvements
• Assist with user testing, surveys, interviews, and other Voice of the Customer activities
• Contribute to customer-facing documentation, support resources, journey maps, presentations, and internal communications
• Track and organize customer feedback to help teams identify recurring themes and prioritize opportunities
• Participate in product demos and Product Manager meetings

Required qualifications

• Current enrollment in an undergraduate degree program, returning to school in Fall 2027
• Full-time availability to participate from June 7, 2027, through August 13, 2027
• Strong written and verbal communication skills
• Ability to synthesize information, identify themes, and communicate insights clearly
• Knowledge of and interest in the K–12 education technology field

Nice to have

• Experience with customer research, user interviews, surveys, usability testing, customer support, or related activities
• Interest in customer experience, user research, product development, education, communications, or a related field
• Excellent interpersonal and collaboration skills
• Ability to think critically about usability and suggest thoughtful improvements to products, services, or content organization
• Familiarity with digital products, customer journey mapping, research tools, or collaboration platforms

Benefits

• Direct experience with tools and practices used in Customer Experience and EdTech
• Real-world challenges affecting educators, students, and families
• Collaboration with teams across the organization
• Contributions to meaningful customer and user research
• Mentorship from industry professionals
• Exposure to Technology, Marketing, Design, Operations, Product, and Production
• Hands-on training in a fast-paced, agile environment
• Opportunities to help shape product and customer experience improvements through research and feedback

Before you apply

• Must be authorized to work in the US
• Must reside in the US for the internship's duration
• A background check will be required
• May be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting

About the company

Amplify helps teachers bring delight and rigor to students by building inspiring teaching and learning experiences based on research. The company serves more than 18 million students and teachers across all 50 states and on six continents.