Project Manager, Customer Experience (Fixed-Term)

The role

You will lead and support complex, cross-functional projects to ensure educators can successfully implement Amplify curriculum. You will manage project plans, timelines, and workflows while collaborating with various customer-oriented teams.

What you will do

• Develop and maintain detailed project plans, timelines, and workflows.
• Collaborate with team leaders to define realistic milestones.
• Track the effectiveness and impact of project initiatives using performance data.
• Unblock urgent needs and escalate with judgement as needed.
• Maintain expertise in systems including Salesforce, Slack, Tableau, Amplify Products, Concur, and Google Suite.
• Maintain and update project roadmaps and trackers.
• Develop communication plans and provide visibility into progress to stakeholders.
• Coordinate, schedule, and facilitate meetings.
• Build partnerships with various teams to drive alignment and execute projects.
• Map current processes and identify opportunities for improvement.

Required qualifications

• Bachelor’s Degree or equivalent practical experience.
• 3-5 years of experience in project management, including overseeing multiple complex, cross-functional projects or related initiatives simultaneously.
• Strong experience in the K-12 education landscape, such as school operations or Edtech.
• Experience designing and implementing end to end processes from a stated goal or outcome.
• Experience effectively managing and prioritizing multiple projects to meet deadlines.
• Experience building data visualizations that help communicate progress and drive decision making.
• Experience synthesizing large amounts of disparate information into concise, actionable, and impactful reports or other communications medium to a wide variety of audiences.
• Exceptional with Google, Apple, and/or Microsoft office suites.
• Proficient in Salesforce and similar platforms.
• Experience working across multiple teams, often with multiple managers, in highly complex, fast-paced, and evolving situations.
• Experience holding scope, a timeline, or a quality standard with stakeholders who are senior to you and outside your reporting line.
• Experience delivering work that depends on a technical or build partner outside your own organization.

Nice to have

• Certification in project management or related process.
• Experience using project management tools.
• Experience with projects that impact a large number of stakeholders.

Before you apply

• A background check will be required.
• You may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

About the company

Amplify helps teachers bring delight and rigor to students every day through K–12 literacy, biliteracy, math, and science experiences. The company serves more than 18 million students and teachers across all 50 states and on six continents.