Senior Collections and Debt Recovery Specialist

The role

You will manage and recover payments from fellows who have completed training. You will handle a regional portfolio of fellows in Argentina and other LATAM countries.

What you will do

• Manage a portfolio of fellows with active payment obligations, outstanding balances, and unfulfilled payment agreements.
• Review contracts, case histories, employment information, and contact records.
• Contact fellows by phone, email, WhatsApp, and other channels.
• Design and execute follow-up sequences to reach unresponsive individuals.
• Conduct conversations with fellows who raise objections or state they will not fulfill obligations.
• Explain applicable clauses, payment-triggering conditions, amounts, and due dates.
• Negotiate payment commitments and plans within authorized limits.
• Follow up on agreements until payments are received and recorded.
• Document collection activities, responses, objections, commitments, and proof of payment in the CRM.
• Coordinate with Finance, Operations, fellow support team, and legal counsel.

Required qualifications

• At least 3 years of experience in collections, debt recovery, or payment negotiation, including cases with significant resistance to payment.
• Experience managing portfolios of individual customers in Argentina and other LATAM countries.
• Knowledge of local communication and negotiation practices.
• Proven results in payment recovery, achieving targets, and following up on payment agreements.
• Experience reviewing contracts and explaining obligations, payment terms, and relevant clauses.
• Ability to handle objections, de-escalate conflicts, and conduct difficult conversations professionally.
• Excellent written and verbal communication skills in Spanish.
• Proficiency with CRM systems, Excel or Google Sheets, and digital communication tools.
• Strong organizational skills and the ability to manage a portfolio independently in a remote setting.
• Sound judgment to recognize when a case requires legal review.
• Availability to coordinate outreach across time zones in Argentina and other LATAM countries.

Nice to have

• Experience in fintech, personal lending, education financing, edtech, bootcamps, subscriptions, or services with deferred payment arrangements.
• Experience with payment models linked to employment or income increases.
• Experience working with law firms or legal teams.
• Education in Law, Business Administration, Accounting, Finance, or a related field.

Benefits

• Fully remote work
• The opportunity to join an AI education company with a regional reach.
• The opportunity to contribute to improving the collections and debt recovery process.

About the company

Anyone AI is building the largest AI talent hub in the region to empower Latin American talent. Through its AI Fellowship Program, it helps software developers develop new skills and access global opportunities.