Anyscale

Customer Engineer, Infrastructure

San Francisco, Remote. Posted 4 months ago

The role

The Customer Engineer helps customers onboard, adopt, and grow on the Anyscale platform. This person will resolve customer issues, act as a technical advisor, and coordinate with engineering teams to debug complex issues.

What you will do

  • Resolve customer issues and help in their successful adoption of Anyscale platform
  • Be a technical advisor and internal champion for key customers
  • Own customer issues end-to-end from troubleshooting to resolution
  • Participate in a follow-the-sun customer support model
  • Keep track of open customer bugs and feature requests
  • Contribute towards improvement of internal tools and documentation
  • Provide feedback and collaborate cross-functionally with product and engineering teams
  • Build and maintain strong relationships with technical stakeholders within customer accounts

Required qualifications

  • 7+ years of experience in a Machine Learning role in a dynamic, fast-paced, startup-like environment
  • Strong organizational skills and ability to manage multiple customer needs simultaneously
  • Proficient at developing data pipelines for training, fine-tuning and inference/serving of LLMs
  • Experience running and optimizing infrastructure for distributed ML workloads on the major cloud platforms (AWS/EKS, GCP/GKE or Azure/AKS)
  • Excellent communication and interpersonal skills
  • Strong sense of ownership, self-motivation and eagerness to acquire new skills and do new things
  • Willingness to up-level the knowledge and skills of your peers through mentorship, trainings and shadowing

Nice to have

  • Experience with Ray
  • Knowledge of MLOps platforms
  • Knowledge of container orchestration platforms (e.g., Kubernetes)
  • infrastructure as code (e.g. Terraform)
  • CI/CD tools (e.g. Github Actions)

Benefits

  • Competitive salary and equity
  • health/dental/vision coverage (many plans up to 99% employer-covered)
  • flexible time off
  • paid parental leave
  • mental health support

About the company

Anyscale is commercializing Ray, a popular open-source project for scalable machine learning. The company is backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date.