Anyvan

Senior Development Engineer (Customer Operations/AI Agents)

Cape Town, Remote. Posted 10 days ago

The role

You will build and scale AI agents for Sales and Customer Service teams. You will design, build, and operate production-grade systems that handle customer conversations across phone, chat, and messaging.

What you will do

  • Designing, building, and operating production-grade systems that scale
  • Tackling complex technical challenges across backend, infrastructure, data flows, and AI/ML pipelines
  • Writing clean, pragmatic, well-tested code
  • Collaborating with technical and non-technical stakeholders to shape solutions
  • Championing testing, observability, and quality improvements
  • Mentoring engineers and raising the technical bar across the team
  • Designing how AI agents reason and which tools and data they can use
  • Managing evaluation, guardrails and observability for AI agents
  • Influencing technical direction and architectural decisions
  • Balancing speed with long-term sustainability

Required qualifications

  • Experience in a scale-up or fast-growing product environment
  • Strong backend engineering skills (Go, Java, Python, or similar)
  • A solid understanding of distributed systems, scalability, and performance
  • Experience with CI/CD, modern deployment practices, and cloud infrastructure
  • Comfort working with ambiguity and evolving requirements
  • A bias toward action
  • A collaborative mindset and the ability to influence beyond your code
  • Fully eligible to work in South Africa
  • Able to commute to the Central Business District

Nice to have

  • exposure to AI/ML systems
  • exposure to marketplaces
  • exposure to logistics
  • exposure to pricing
  • exposure to e-commerce

Benefits

  • Highly competitive salaries
  • 20 days + public holidays and Christmas Eve
  • ZAR1000 per month towards cover with Momentum/Discovery
  • 5% you, 5% us
  • Free parking or transport home after 7pm
  • In-house barista coffee
  • free breakfast every day
  • Weekly drinks
  • fun socials
  • rewards that take you places

About the company

AnyVan is a logistics technology company that aims to make moving more efficient. The team has over 400 members across London, Cape Town and Bogota.