Operations Manager - Supply, France

The role

You will lead the Transport Partners operations team in France, focusing on recruiting, onboarding, and retaining partners. You will manage the allocation engine to ensure customer jobs are assigned to drivers and oversee team performance and KPIs.

What you will do

• Recruit TPs against monthly accreditation targets
• Manage the signup-to-first-job funnel and early-life management
• Ensure partners are self-sufficient on the portal and app
• Maintain TP records and compliance documentation
• Manage active TP numbers and churn through segmented contact strategies
• Own cancellation rate, on-time performance, and feedback scores
• Match TPs to jobs balancing speed and margin
• Negotiate rates via phone
• Manage live availability lists including vehicles, locations, and routes
• Coach and develop the team through 1:1s and data-led reviews

Required qualifications

• Fluency in French and English
• Proven track record in an operations/commercial leadership role
• Ability to build and drive high performing teams
• Ability to learn new things quickly
• Commercial instincts to balance coverage, customer promise, and margin
• Performance focused with a track record of hitting numbers
• Strong communication, negotiation and phone-based influencing skills
• High EQ and sharp attention to detail
• Excel and dashboard skills for reporting
• Strong alignment with company values
• Able to be based from offices in Dakar 5 days a week

Nice to have

• Contact centre or logistics experience
• Experience working with customers in France

Benefits

• Competitive Salary and bonus structure
• Career Growth

About the company

AnyVan creates logistics technology to help halve the number of wasted miles by filling empty vans. The team has over 400 members across London, Cape Town and Bogota.