Business Operations Specialist

The role

You will run daily People Operations for a growing autism care company: onboarding and offboarding, HR records and compliance, and recruiting operations. You will also use AI tools like Claude and ChatGPT daily to build repeatable workflows.

What you will do

• Own employee onboarding and offboarding, including system access, equipment, I-9 documentation and 30/60/90 check-ins
• Keep Ashby recruiting data and the Open Roles Tracker accurate
• Post job openings and manage Indeed postings and sponsorships
• Maintain accurate, audit-ready employee records and HRIS data
• Support compliance work such as I-9 audits, accreditation documentation and state reporting
• Keep policies, handbooks and SOPs current and version-controlled
• Answer employee questions during US business hours and escalate when needed
• Take on ownerless operational projects such as vendor onboarding and event logistics
• Build and document AI-based workflows and automations for recurring People Ops work
• Draft clear internal communications and maintain the internal knowledge base

Required qualifications

• 3+ years in People Operations, HR coordination, business operations, recruiting coordination or a closely related role at a fast-paced company
• Hands-on experience with onboarding, offboarding or HR administration in an HRIS
• Strong daily hands-on use of generative AI tools (Claude and ChatGPT preferred; Gemini or Copilot acceptable)
• Excellent written English for email, Microsoft Teams and shared documents
• Ability to work full-time US Eastern hours from the Philippines with a stable home work setup
• High standard of accuracy and discretion with sensitive employee and company data

Nice to have

• Fluency with an ATS (Ashby strongly preferred; Greenhouse, Lever or Workday acceptable)
• Fluency with an HRIS (Rippling, Gusto, Justworks, BambooHR or Workday, etc.)
• Experience supporting US-based startups or scale-ups from the Philippines
• Experience in healthcare, behavioral health or another regulated industry
• Familiarity with MCP servers, Claude Projects, Cowork and tools like Asana, SharePoint, Microsoft 365 or Salesforce
• Experience in a high-growth or scaling startup
• Comfort with light SQL, spreadsheet formulas or no-code automation (Zapier, Make, Airtable)
• Experience drafting or maintaining HR policy documents, vendor contracts or SOPs

Benefits

• Flexible PTO
• US holidays observed
• Full access to Claude, ChatGPT and supporting AI tooling provided

Before you apply

• Engagement is as an independent contractor
• Posting states that candidates who do not meet every preferred qualification are still encouraged to apply

About the company

ANNA (Allied Network for Neurodevelopmental Advancement) is a US-based startup providing ABA services to young autistic children under age 6 and their families, using a neurodiversity-affirming NDBI approach. It operates centers across Massachusetts.