Revenue Operations Manager

The role

You will serve as the operational backbone for the Partner Experience organization. You will own the systems, workflows, and analytics that power the post-sale motion and align with Sales, Marketing, and Finance.

What you will do

• Serve as administrator and product owner for Planhat and Zendesk
• Assist with administration of LMS/CMS platforms
• Design, refine, QA, and implement workflows and processes
• Develop and maintain reports and dashboards for leadership
• Partner with Finance to support renewal and retention forecasting
• Analyze commission reports and generate revenue-related insights
• Act as the dedicated operations partner to leaders across Partner Success, Clinical Success, Implementation, Support, and PX Ops
• Represent PX needs in cross-functional RevOps planning

Required qualifications

• 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role in a SaaS company
• Extensive experience with SaaS tools such as Salesforce, Planhat (or Gainsight/similar CS platform), Zendesk
• Exposure to LMS/CMS administration
• Strong understanding of go-to-market strategies and key metrics
• Direct experience business-partnering with post-sale leadership
• Fluency in post-sale metrics: net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA performance
• Exceptional AI and Business Intelligence experience (Claude, OpenAI, Excel/Google Sheets, SQL, Business Intelligence tools, etc.)
• Proven track record in building and maintaining commercial dashboards and reports
• Ability to align cross-functional teams around shared goals
• Excellent project management skills
• Strong communication and interpersonal skills
• Proactive, problem-solving mindset

Nice to have

• healthcare experience is a plus
• Administration experience with a CS platform or support platform strongly preferred

Benefits

• 14 paid holidays
• flexible PTO for salaried employees
• accrued time off for hourly employees
• Medical, Dental, and Vision coverage for all full-time employees and their families
• Monthly contributions to HSA if choosing a High Deductible Health Plan
• Paid parental leave for all full-time employees
• Family Forming Benefits
• 401(k) Matching
• Personal Device Allowance
• Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Monthly contributions for fitness, professional development, coworking, and more
• Dedicated access to therapy and coaching

About the company

Abridge is an AI-native clinician intelligence platform designed to help health systems coordinate clinical, financial, and evidence-based decisions. The company has offices in San Francisco, New York, and Pittsburgh.