Implementation Director, Federal

The role

You will lead the deployment and implementation of Abridge products within the Federal program. You will serve as the primary point of contact for Federal counterparts and manage project plans from kickoff to post-live success.

What you will do

• Lead new site, product implementations, and large scale expansion events.
• Serve as the primary point of contact for Abridge's Federal counterparts.
• Own the creation, coordination, and execution of project plans.
• Lead project phases including kickoffs, technical configuration, testing, clinician training, go-live, and post-live success.
• Identify and manage project risks and issues and develop contingency plans.
• Develop and execute implementation strategy for new site activations and product adoption.
• Collaborate to identify and implement process and tool improvements.
• Participate in the creation of repeatable processes to scale the Federal program.

Required qualifications

• Track record of driving successful healthcare technology implementation projects from initiation to completion.
• Experience in new site implementation and driving ongoing implementation efforts for product adoption.
• Ability to act as both a strategist and an executor.
• Extremely organized with ability to manage multiple priorities.
• Ability to build strong relationships with stakeholders.
• Ability to use data to inform work and decisions.
• Strong problem solving, tactful conflict resolution, and bias to action skills.
• 7+ years of experience in project management, with a focus on software deployment and implementation.

Nice to have

• Experience implementing within the Federal ecosystem, with collaboration with the VA a significant plus.
• Familiarity with systems requiring strict adherence to privacy and security protocols.
• Knowledge of tiered support organizations and escalation protocols

Benefits

• 14 paid holidays
• Flexible PTO for salaried employees
• Accrued time off for hourly employees
• Medical, Dental, and Vision coverage for full-time employees and families
• Monthly HSA contributions for High Deductible Health Plan users
• Paid parental leave
• Family forming benefits
• 401(k) matching
• Personal device allowance
• Flexible Spending Accounts (FSA) and Commuter Benefits
• Monthly contributions for fitness, professional development, and coworking
• Mental health support including therapy and coaching

About the company

Abridge is an AI-native clinician intelligence platform designed to help health systems coordinate clinical, financial, and evidence-based decisions. The company has offices in San Francisco, New York, and Pittsburgh.