Account Manager, Emerging Growth

The role

You will own a book of business to drive growth by expanding customer adoption and uncovering upsell and cross-sale opportunities. You will protect and increase the value of your accounts through retention practices and relationship management.

What you will do

• Increase net dollar retention through proactive upsells, cross sells, and relationship management.
• Lead client contract renewals to expand Annual Recurring Revenue.
• Identify, develop, and close new opportunities within assigned accounts.
• Create accurate proposals, statements of work, and client facing documents.
• Build trusted relationships with key contacts.
• Manage sales pipeline with accuracy and accountability.
• Become an expert in Absorb subscription models.
• Participate in team meetings and collaborative projects.
• Develop internal partnerships across Customer Success, Support, Product, and Leadership.
• Stay current on product releases, training sessions, and industry insights.

Required qualifications

• Post-secondary degree
• 1-2 years of experience managing client relationships and driving revenue growth through upselling
• Very strong time management and organizational skills
• Very strong verbal and written communication skills
• Outgoing and personable nature with a sales driven attitude
• Strong team player
• Ability to thrive in a dynamic, fast-paced environment

Nice to have

• SaaS (or Technology) sales experience
• Experience working with a global client base
• Strong MS Office skills – primarily Excel and PowerPoint
• Fluency in additional languages
• Experience working with industry tools such as Salesforce

Benefits

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits
• Retirement savings programs
• Eligibility for two different bonus plans
• Generous time off
• Comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance
• Monthly Flex Allowance
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Before you apply

• Subject to pre-employment background screening, including a criminal record check
• Must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship

About the company

Absorb Software is a global AI-driven learning platform provider. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide.