Mid-Market Account Manager

The role

You will drive revenue growth by helping customers expand their use of Absorb through upsells and cross-sells. You will manage client contract renewals and develop meaningful client relationships to increase net dollar retention.

What you will do

• Increase the net dollar retention of your book of business through upsells and cross sells
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
• Generate and close new for opportunities for ‘land and expand’ within assigned accounts
• Generate proposals and other client facing documentation to assist your sales process
• Identify and develop meaningful client relationships
• Accurately manage and report your sales pipeline monthly and quarterly
• Thoroughly understand Absorb subscription models to effectively answer client questions
• Participate in team meetings and projects to improve sales processes & sales output
• Develop strong internal relationships to support client lifecycle
• Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

Required qualifications

• Post-secondary degree
• 3+ years of experience successfully managing client relationships and driving revenue growth through upselling
• Very strong time management and organizational skills
• Very strong verbal and written communication skills
• Outgoing and personable nature with a sales driven attitude, strong team player
• Ability to thrive in a dynamic, fast-paced environment that changes constantly

Nice to have

• SaaS (or Technology) sales experience
• Experience working with a global client base
• Strong MS Office skills – primarily Excel and PowerPoint
• Fluency in additional languages
• Experience working with industry tools such as Salesforce

Benefits

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits
• Retirement savings programs
• Eligibility for two different bonus plans
• Generous time off
• Comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance
• Monthly Flex Allowance
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Before you apply

• Subject to pre-employment background screening, including a criminal record check
• Must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship

About the company

Absorb Software is the leading global AI-driven learning platform provider. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide.