Technical Support Specialist

The role

You will provide technical support to Absorb platform clients via phone, chat, and email. You will investigate, troubleshoot, and document technical issues to help clients achieve success.

What you will do

• Resolving issues through phone, chat, and email communication channels.
• Providing client support through engagement and clear communications.
• Conducting investigations to determine root causes of issues.
• Managing customer expectations regarding response times.
• Researching and documenting customer technical issues.
• Acting as an advocate for the client and a voice for the company.

Required qualifications

• 1 + years’ experience in a technical support position or in client facing roles
• Basic understanding of core web components
• Exceptional attention to detail
• Proven time-management capabilities
• Excellent communication skills
• Active listening skills
• Ability to grasp technical concepts and explain them in simple term

Nice to have

• Previous LMS/E-Learning experience
• Technical documentation experience
• Zendesk, MSSQL, Jira, Confluence experience
• Previous experience working with remote teams
• Fluency in other languages

Benefits

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits
• Retirement savings programs
• Eligibility for two different bonus plans
• Generous time off
• Comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance
• Monthly Flex Allowance
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Before you apply

• Subject to pre-employment background screening, including a criminal record check
• Must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship

About the company

Absorb Software is a global AI-driven learning platform provider. The company provides the Absorb LMS platform to over 3,300 organizations and 34 million users.