Technical Services Specialist

The role

You will lead technical projects, manage integrations, and provide consultative support to clients. You will implement data solutions and serve as a mentor to team members.

What you will do

• Lead scoping sessions and build project plans.
• Manage integration and data projects end-to-end.
• Translate complex technical concepts into client-friendly guidance.
• Build trust-based client relationships.
• Implement and maintain data imports, exports, and system integrations.
• Support and deploy advanced integrations including RESTful APIs, Single Sign On, and CRM/HRIS connections.
• Troubleshoot and resolve data challenges.
• Advise clients on data modeling, validation, governance, and integration design.
• Mentor and support Technical Services Specialist I team members.
• Partner cross-functionally to solve technical and data challenges.

Required qualifications

• Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.
• Demonstrated success in a client-facing technical role.
• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
• Ability to analyze and translate complex business requirements into technical approaches.
• Proven ability to manage multiple projects with high standards of documentation.
• Ability to work independently and collaborate across teams.
• Familiarity with AI tools and agents.

Nice to have

• Experience with Zendesk, JIRA, Confluence, and related operational tools.
• Experience working with APIs, SSO (SAML/OAuth/OIDC), and SQL.
• Familiarity with common CRM and HRIS connectors (Salesforce, ADP, UKG Pro, BambooHR, Dayforce, Workday, etc.).
• Exposure to BI tools such as PowerBI, Sisense, or Snowflake.
• Second language (French or Spanish) is an asset.

Benefits

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits
• Retirement savings programs
• Eligibility for two different bonus plans
• Generous time off
• Comprehensive medical and dental benefits based on country of location
• New Hire Equipment Allowance
• Monthly Flex Allowance
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Before you apply

• Must be able to show proof of legal eligibility to work in the country applied to without sponsorship.
• Subject to pre-employment background screening, including a criminal record check.

About the company

Absorb Software is a global AI-driven learning platform provider. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide.