Senior Enterprise Customer Success Manager

The role

You will own the full customer lifecycle for strategic accounts, including onboarding, implementation, adoption, expansion, and renewal. You will lead transformational implementations and advise a portfolio of enterprise accounts.

What you will do

• Lead onboarding, implementation, and adoption for enterprise customers
• Build and maintain relationships across 35-50+ stakeholders per account
• Translate Accord adoption into quantified revenue impact
• Lead renewal forecasting, negotiation, and close
• Identify and sequence expansion opportunities
• Coach revenue leaders through process change and methodology adoption
• Contribute to scalable processes, playbooks, and customer education
• Collaborate with Sales, Product, and Marketing
• Represent customer needs to founders and product leadership

Required qualifications

• 5+ years as an operator in Customer Success, Account Management, or Implementation at a B2B SaaS company
• Experience managing mid-market and Enterprise accounts
• Senior-level presence with proven influence at the C-suite
• Experience leading multi-week transformational implementations
• Experience leading change management and advising customers on process, methodology, and adoption
• Experience owning NDR/GRR targets directly

Nice to have

• Experience in sales tools/technology
• Working closely with sales leaders

Benefits

• Competitive top-percentile pay & equity
• Unlimited PTO
• Health, dental, vision, life, and disability coverage
• Bi-annual team offsites
• Hybrid work environment (3 days in-office per week)

About the company

Accord is a Series A startup that offers a platform to manage sales processes. The company is on a mission to transform how Revenue Leaders drive Execution Excellence.