Customer Success Lead

The role

You will lead a team of Customer Success Managers across primary and secondary care in the North. You will spot patterns across accounts, turn insights into strategy, and manage the commercial picture for the region.

What you will do

• Lead and grow a team of CSMs
• Coach, unblock, and help CSMs do their best work
• Connect learnings between primary and secondary care settings
• Turn regional trends and gaps into projects, goals and growth opportunities
• Own the commercial picture including churn, risk, renewals and upsell
• Represent the region at weekly business reviews with the exec team
• Shape best practice and scaling processes with fellow leads
• Work with implementation, transformation, support and business development

Required qualifications

• A few years of people management in customer success or account management
• Experience on a startup to scale-up journey
• Experience looking after long-standing, strategic relationships
• Ability to spot patterns and ask the right questions
• Comfortable with ambiguity
• Incredible communicator and listener
• Empathy for the pressure the NHS is under and patience to build trust in a complex system

Nice to have

• Healthcare experience

Benefits

• Adjustable healthcare cover, pension or life insurance
• Dog-friendly office
• Regular hackathons
• Dedicated time to visit GP practices and other healthcare settings
• 28 days of holiday plus bank holidays
• Up to 4 weeks to work from anywhere per year
• Enhanced parental leave
• Fertility support
• Parental loss support
• Free healthy breakfasts, snacks and lunches
• Weekly sweet treat

About the company

Accurx is solving healthcare productivity for the NHS by building a single, system-wide platform. Their digital toolkit is used by 98% of GP practices.