Community Lead

The role

You will support and scale clinical communities to drive product adoption, peer-to-peer learning, and brand trust. You will shape the long-term vision for primary and secondary care communities and manage ambassador programmes.

What you will do

• Shaping and delivering the long-term vision for primary and secondary care communities
• Running community initiatives and setting strategic direction
• Transforming community conversations into user-led content and learning assets
• Owning and evolving the ambassador programme
• Choosing and implementing a long-term community platform
• Partnering with Product, User Research, Implementation, Product Marketing and Events

Required qualifications

• Proven experience building and growing communities in the thousands
• Experience using community to drive commercial growth, product adoption or brand advocacy
• Track record of designing, running or scaling ambassador programmes and super-user initiatives
• Ability to turn unstructured community conversations into scalable, user-led content
• Strong written communication and storytelling skills
• Data-informed and tool-savvy mindset
• Strong cross-functional collaborator

Nice to have

• Experience in SaaS, tech or healthcare

Benefits

• Adjustable healthcare cover, pension or life insurance
• 28 days of holiday plus bank holidays
• Up to 4 weeks to work from anywhere per year
• Enhanced parental leave
• Fertility support
• Parental loss support
• Free healthy breakfasts, snacks and lunches
• Occasional sweet treat

About the company

Accurx supports healthcare organisations to deliver care for over 60 million patients. They are transforming how NHS staff triage and prioritise patient demand.