Delivery Excellence Lead

The role

You will own and improve the end-to-end Professional Services process framework and act as the global owner of the PSA platform. You will drive consistency across Pre-Delivery, Delivery, and Governance while coordinating with Customer Success and Support.

What you will do

• Own the Core Process Architecture end to end
• Act as global owner for the PSA platform
• Define the human-governed process framework for AI tooling
• Lead continued global rollout of the PSA platform
• Ensure time registration, utilisation tracking, and project financials are maintained
• Liaise across CX functions to drive consistency and efficiency
• Partner with country and market leaders to translate global standards into local practice

Required qualifications

• Background as a senior Professional Services or consulting professional
• Experience in process framework design, delivery governance, and change management across multi-market organisations
• Strong project management, stakeholder management, and coaching capability
• Understanding of how Professional Services, Customer Success, and Support work together in B2B SaaS
• Judgement to define how AI tooling fits into a human-governed delivery model
• Structured, standards-driven mindset with agility and pragmatism

Nice to have

• Familiarity with Salesforce and PSA platforms
• Hands-on experience owning or governing Certinia/Salesforce or a comparable PSA platform as a global or regional product owner
• Experience leading multi-market platform rollouts (PSA, ERP, or CRM) across the Nordics or Benelux

About the company

Aceve builds digital tools for people who construct and maintain the physical world. They are an AI-first company with over 900 employees across 8 countries.