Incident Manager

Stockholm, Remote. Posted 9 days ago

The role

You will lead availability incidents from first alert to closure and work with the CISO on security and data incidents. You will shape procedures, roles, and rhythms for various departments and use incident data to propose improvements.

What you will do

Watch incoming signals to confirm real incidents and set severity
Lead availability incidents from declaration to closure
Run the operational side of security and personal-data incidents under the CISO
Own the status page and customer updates
Keep the incident register complete
Facilitate blameless reviews after major incidents
Analyse incident data for trends and bring improvement proposals
Develop SOPs, escalation paths, responder roles, playbooks and routing matrix
Choose tooling for alerting, on-call and status updates
Plan and run tabletop exercises and publish weekly reports

Required qualifications

Experience running major incident response, ideally in B2B SaaS or a similar environment
A degree in IT, engineering, business or a related field, or equivalent practical experience
Working knowledge of incident management practice, including ITIL major incident management, severity models and post-incident reviews
Familiarity with the reporting clocks that apply to software companies in the EU (GDPR, NIS2, CRA and the AI Act)
Hands-on experience with alerting, on-call and status page tools, such as PagerDuty or Opsgenie, Statuspage, and Jira Service Management or ServiceNow
The ability to lead a live outage
The knack of influencing without formal authority
The judgement to call severity early
Fluent English

Nice to have

Experience scaling an incident management function
Another European language, especially a Nordic language or Dutch
Experience running tabletop exercises or handling regulatory incident reporting

About the company

Aceve builds digital tools for people who construct and maintain the physical world. They are an AI-first company with over 900 employees across 8 countries.