Success Manager

The role

The Success Manager acts as a strategic advisor and growth partner to important merchants. You will lead a commercial team of over 15 people to drive product adoption, expansion, and long-term retention.

What you will do

• Lead Addi's commercial team of more than 15 people
• Own the commercial relationship with top Key Accounts
• Design and implement a performance management process for the team
• Design and implement account plans by brand
• Lead mandatory Monthly Business Reviews with each brand's Commercial Lead
• Deliver high-impact commercial pitches
• Build automated weekly performance reports for partners
• Drive execution of the Marketing Machine GTM
• Achieve at least 90% activation rate for newly onboarded merchants
• Drive at least 20% quarter-over-quarter GMV growth across the managed portfolio

Required qualifications

• 6+ years of experience in Customer Success, Account Management, Sales, or Strategy roles
• Proven track record managing B2B client portfolios and delivering commercial impact
• Able to influence and guide decision-makers at varying merchant maturity levels
• Active listener who captures merchant sentiment and translates it into action
• Communicates clearly across functions and levels, both internally and externally
• Uses data and insights to understand merchant performance and blockers
• Identifies bottlenecks in the success journey and leads cross-team improvement efforts
• Balances short-term needs with long-term strategic success
• Builds frameworks and processes that improve team efficiency and merchant consistency
• Comfortable navigating tools like Salesforce, Looker, PowerBI or CRM platforms
• Strong grasp and use of key merchant metrics (e.g., GMV, activation, repayment, NPS)
• Demonstrates accountability for merchant outcomes

Nice to have

• Experience in fintech, SaaS, payments, retail tech, or e-commerce platforms
• Knowledge of digital checkout flows, embedded finance, or merchant onboarding

Benefits

• Generous salary
• Equity in the company
• Benefits that go beyond the basics

Before you apply

• Step 4: Case Study (3-5 Days) may be required

About the company

Addi is a leading financial platform in Colombia building the future of payments, shopping, and banking. It serves over 3.6 million customers and partners with more than 55,000 merchants.