Bank Fraud Operations Lead

The role

You will build and scale Bank/CF Fraud Operations into a high-precision function. This involves translating fraud policies into operational workflows, monitoring real-time KPIs, and managing operational rollouts.

What you will do

• Standardize and map high-risk end-to-end customer journeys by establishing SOPs and decision rights.
• Establish operational roles, capacity models, QA routines, and coaching frameworks for Supervisors and Analysts.
• Deploy a real-time operational KPI architecture to power business reviews.
• Re-architect high-friction investigation workflows in partnership with Product, Engineering, and CX Platform teams.
• Manage operational rollouts and hypercare periods for new fraud policies, tools, and vendor integrations.

Required qualifications

• Has personally overseen the creation of Ops processes or diagnosed broken workflows.
• Can build clear SOPs, controls, R&R, escalation paths and management routines from ambiguity.
• Has led operational teams directly or through frontline leaders.
• Can lead work across Operations, Product, Engineering, Data, Risk, Compliance, Legal and CX without relying on formal authority.
• Has managed external vendors, banks, processors or other operational partners.
• Uses SLAs, quality, productivity, backlog, cycle time, demand and customer-impact metrics to run a function.
• Must be comfortable using data to manage and improve operations.
• Has rolled out new processes, policies or tools with communication, training, QA, readiness checks and post-launch monitoring.
• Operates effectively in ambiguity and prioritizes pragmatically.
• Can quickly learn fraud typologies, controls, banking regulation and investigation workflows.

Benefits

• Generous salary
• Equity in the company
• Benefits that go beyond the basics

Before you apply

• Step 1: People Interview
• Step 2: Initial Interview
• Step 3: Fraud and data interview
• Step 4: Business case (diagnose an immature bank fraud operation and present a 30/60/90-day plan)
• Step 5: Co-Founder Interview

About the company

Addi is a leading financial platform and the country's leading Buy Now, Pay Later provider in Colombia. They provide banking solutions and commerce services, serving over 3.6 million customers.