Staff Product Manager - Conversational AI

The role

You will scale Addri, an AI-powered conversational assistant, into a primary in-app interface for shopping, credit management, and payments. You will drive AI resolution rates, launch conversational shopping and banking flows, and build evaluation frameworks.

What you will do

• Bring Addri live to establish a continuous review cadence
• Drive up AI resolution rates and CSAT while reducing support ticket load
• Launch product discovery and purchase-assist flows
• Deploy credit line, balance, and payment flows
• Build robust test sets, LLM-judge frameworks, and pre-launch quality gates
• Partner with Risk, Data, and Legal to define grounding data sources and compliance protocols
• Deliver a comprehensive business case quantifying cost savings and conversion impact

Required qualifications

• Track record of shipping customer-facing LLM products
• Ability to scale early-stage products and navigate ambiguity
• Experience establishing evaluation frameworks including test sets, LLM-as-a-judge, and human review
• Technical fluency in RAG, embeddings, prompting, and tool-use
• Experience deploying AI in high-stakes environments with human handoffs and safety limits
• Native fluency in Colombian Spanish
• Fluent professional English
• Active hands-on usage of modern AI tools

Benefits

• Generous salary
• Equity in the company
• Benefits that go beyond the basics

Before you apply

• Step 4: Live Business Case (60 minutes) may be required

About the company

Addi is a leading financial platform in Colombia building the future of payments, shopping, and banking. It serves over 3.6 million customers and partners with more than 55,000 merchants.