Client Success Specialist

The role

You will build relationships with hospitality and wellness partner locations to drive technology utilization. You will support locations from go-live through renewal by training staff, driving local demand, and tracking partner health.

What you will do

• Serve as the day-to-day contact for hospitality and wellness locations
• Drive session volume and utilization through staff enablement and coaching
• Track partner health signals like CSAT, utilization trends, and downtime
• Coordinate with Operations and Field teams on hardware uptime and issue resolution
• Capture and summarize partner feedback for Product and Marketing
• Build relationships with on-property contacts
• Drive local demand by calling and following up with guests and leads
• Train front-desk and floor staff and run live demos on-site
• Plan and staff on-site activation events and represent the brand at local events
• Build referral relationships with nearby ancillary businesses

Required qualifications

• 2–3 years of client success, account coordination, account management, or hospitality/wellness operations experience
• Experience supporting a book of accounts or a portfolio of locations against retention, utilization, or growth goals
• Strong communicator
• Highly organized
• Collaborative
• Genuine interest in health, wellness, recovery, and the future of physical AI
• Ability to travel to partner sites locally 3-5x a week, and other sites domestically 1-2x a quarter
• Comfort with outbound, sales-oriented work
• A local network or the hustle to build one fast, and willingness to be on-site and in the community several days a week

Nice to have

• B2B, hardware, SaaS, or hospitality tech exposure
• Experience in or around hospitality or wellness brands

Benefits

• 100% employer-paid healthcare coverage for employees with generous coverage for eligible dependents
• Flexible time off
• Quarterly Wellness Days
• Generous parental leave
• Complimentary OneMedical membership
• 401(k) with employer matching
• Home office budget
• Annual stipend for professional development
• Dinner is provided when working late
• Complimentary Aescape recovery sessions for yourself, friends & family
• Medical, dental, and vision coverage

About the company

Aescape is a body intelligence company delivering Adaptive Body Therapy, powered by physical AI and robotics. The company is headquartered in New York.