Developer Success Engineer

The role

The Developer Success Engineer owns the front line between developers using AgentMail and the building team. You will solve technical problems, debug API requests, and provide high-quality reproductions or fixes to the engineering team.

What you will do

• Own technical support for developers building with AgentMail.
• Debug API requests, webhooks, product issues, and integrations.
• Reproduce issues and determine if they are expected behavior, developer error, documentation gaps, or product bugs.
• Resolve the large majority of issues independently.
• Isolate problems and provide engineering with high-quality reproductions or open PRs to fix them.
• Surface patterns of recurring questions and friction to the team.
• Identify inconsistencies across API, documentation, and developer experience.
• Jump on calls with developers when async debugging is not enough.
• Write concise, technically precise responses to developers.

Required qualifications

• 2-6 years of experience in technical support, developer experience, solutions engineering, or engineering.
• Comfortable reading API documentation, inspecting requests and responses, working with logs, and reproducing technical issues.
• Ability to distinguish between a bug, expected behavior, and incorrect API usage without immediately escalating to engineering.
• Ability to write code to investigate issues and ship small fixes.
• Unusually clear and concise communicator.
• Resourceful.
• Strong interpersonal instincts.
• Ability to notice patterns.

About the company

AgentMail gives AI agents their own email inboxes.