Aidkit

Review & Support Specialist

Maui County, Hawaii, Remote. Posted 2 months ago

The role

The Review & Support Specialist will use AidKit's platform to provide remote support for the Kamaʻāina Credit for ALICE Households program. This role involves responding to applicant support tickets and conducting application reviews to validate documents and ensure compliance.

What you will do

  • Respond to applicant support tickets via phone, email, and text using AidKit's custom tools
  • Conduct application reviews to validate documents and flag potential fraud
  • Participate in program-specific training sessions and RSS team meetings
  • Collaborate with other RSS and Managers to improve the recipient support process
  • Troubleshoot applicant issues during the application and payment processes
  • Perform additional applicant support and review tasks as needed

Required qualifications

  • Live in Maui County with deep knowledge of local culture and ALICE population
  • Self-motivated and effective in managing tasks autonomously in high-volume settings
  • Strong interpersonal and verbal communication skills
  • Quick analytical thinking to decide whether documents are valid or fraud is suspected
  • Keen eye for detail and adherence to protocol
  • Tech-savvy and able to quickly learn AidKit's systems
  • Excellent oral and written communication skills
  • Compassionate and sensitive to the nuances of working with vulnerable populations
  • Reliable computer and stable internet connection
  • Available to work up to 19 hours per week
  • Ability to support in-person application assistance events throughout Maui County

Nice to have

  • Experience in customer service and application review in large scale programs
  • Flexible schedule and ability to adjust to changing circumstances
  • Bilingual proficiency in English and Ilocano

Benefits

  • Flexible schedule
  • Meaningful work that directly impacts individuals and communities in need

About the company

AidKit provides technology that transforms complex cash assistance programs into streamlined experiences. The company helps partners deliver aid with dignity to diverse populations.